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The Problem with Enterprise Search

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The Problem with Enterprise Search Technology
Studies show that users are deeply dissatisfied with out-of-the-box enterprise search deployments, whether they are using high-end search engines or legacy search engines. The drivers to such widespread dissatisfaction are all linked to the fundamental technical problem of not delivering a unified, relevant, and actionable user interface out-of-the-box. The net result is to build a custom search-based application with all three of these missing ingredients.
  1. Unified view: Users want a single point-of-access to all enterprise data. However, without complex and costly system integration efforts, search engines are notoriously difficult to integrate to backend systems in a reliable and secure fashion.
  2. Relevant content: 50% of queries go unanswered because content is simply not indexed, which ties back to the requirement for a unified view. The other 50% of queries will largely go unanswered because of the complexity of navigating search results to quickly get to relevant nuggets of information. File formats are large multi-topic block of information, equivalent to a self-contained web site that needs to be navigated page-by-page. Moreover, popular content is not readily identified in the Enterprise as it is on the Internet, which makes ranking information by relevancy order nearly impossible.
  3. Actionable results: Once the information has been found, it must be effectively consumed. Offering a rich set of contextual actions, such as preview, tag, bookmark, put on hold, archive, summarize, copy & paste, print, assemble a new document, or share, is critical to boost end-user productivity. Otherwise, the user has to go back to legacy application interfaces to get the work done, resulting in lost productivity.
Many organizations resort to significant custom integration efforts and on-going administrative maintenance to deliver best-in-class enterprise search applications. Enterprise Search Engine Optimization Technology from BA-Insight delivers these solutions out-of-the-box.

Learn more about how BA-Insight solves these enterprise search techology problems.